/ COMPLAINTS POLICY
CND Parker is committed to providing a high-quality legal service to all our clients. However, we recognise that occasionally things do go wrong and a client may feel dissatisfied. If you are a client of this firm and are dissatisfied with any aspect of the service provided, including our invoice, you are entitled to complain. We look at client complaints objectively and take a constructive approach to reaching a satisfactory conclusion.
In the first instance it may be helpful to contact the member(s) of the firm acting for you. They will do their best to resolve your complaint. However, if you wish to make a formal complaint, then you may do so in accordance with the steps below:
If you have any concerns about the service you receive, please contact the partner indicated in your client care letter who has overall responsibility for your business or for the particular matter concerned. We will endeavour to resolve your concerns promptly and fairly.
If the matter cannot be resolved by them or if you would prefer, please contact Ravindra Kumar (firstname.lastname@example.org) who is the Complaints Partner (CP). If he is away for any material time or the complaint involves him, the we will ensure that your complaint is dealt with elsewhere.
The CP will endeavour to acknowledge your complaint within reasonable time. We will record your complaint in a central register and open a file for your complaint.
The CP will investigate your complaint. This will normally involve him in one or more of the following steps:
- reviewing the file and any related documents for the matter to which the complaint relates;
- discussing the issues with those concerned within the firm;
- seeking any further clarification which we require from you.
We may at this stage suggest a meeting to obtain details or to discuss matters with you. Any information that you supply will be treated in confidence unless agreed otherwise.
The CP will then write to you to report his findings and make proposals for resolving your complaint. We aim to do this within 30 days of acknowledging your complaint. If for any reason the 30 days cannot be achieved, we will keep you informed of the reasons for the delay.
If you do not accept the CP’s findings or proposals for resolving the matter, you may request a review of his decision to be undertaken by a Partner, who will have had no prior involvement with the substance of the complaint. You will need to provide your reasons for rejecting the CP’s findings.
In certain circumstances, for example if you do not adequately explain the basis on which you reject the finding, we may decline the request for a further review and recommend that you contact the Legal Ombudsman. We aim to complete the review within 30 days of receipt of your letter but if more time is needed you will be notified. We will write to you confirming our final position on your complaint and explain our reasons.
If you are unhappy with the outcome of our final position you may be able to ask the Legal Ombudsman to become involved in your complaint. The time limit for referring a complaint to the Legal Ombudsman is generally six months from the date when we give you our final written response to your complaint.
The Legal Ombudsman can be contacted at:
The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
Tel: 0300 555 0333
The Solicitors Regulation Authority can help you if you are concerned about the behaviour of our any of our team members. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
WHAT PEOPLE SAY
CND Parker have been our solicitors since their establishment. We have been advised by their Founding Partner for over 20 years. They have dealt with our Property transactions and Commercial Litigation matters with expertise and very professionally and timeously. CND Parker resolve issues by thinking out of the box and providing innovative solutions. We have found them to be very effective on Share Purchase Agreements, Cross Border Litigation, dispute resolution without going to Courts and expensive Trials. They have assisted and advised us on Trust matters and Corporate structures for both our clients and us. Their fees are very reasonable and we would highly recommend them to our clients.
We have known CND Parker for nearly 10 years now during which time we have worked on multitude of transactions. The first thing which comes to mind when somebody mentions them is Trust. Whoever they may be representing in a transaction they earn the trust and respect of all parties involved.
Secondly, Abhijit Khandeparkar and team are known for having business/commercial understanding which is essential for corporate legal work. Thirdly their ability to make their work-time schedules flexible to deliver a quick turnaround has helped us when working on a tight deadline. I wish Abhijit and team the very best of success for years to come which they richly deserve.
We have known Abhijit Khandeparkar for about 15 years and have used his services for our legal requirements. The services provided by him and the entire team at CND Parker has been to our satisfaction.
Most importantly they understand our business and provide commercially prudent legal advice. CND Parker has handled several cases for us, and we reaffirm our confidence in the firm and their services. CND Parker certainly add value to our business.
We had instructed CND PARKER in a particularly difficult case involving a claim brought against us by a large company. The opposing party was represented by a reputed heavy weight law firm.
Our legal position dramatically changed in correspondence and we could negotiate a settlement without having to pay anything to the other side. I was particularly pleased with my interaction with Mr. Abhijit Khandeparkar, whose guidance has always been frank and honest.
We were hesitant at first to change our solicitors whom we had used for years. However, on strong recommendations from our business partners we engaged the services of CND Parker for our property work. We can emphatically say that we do not regret our decision.
Their team members are easily approachable and are down to earth in their interactions. Alvia Ahmad has been meticulous and prompt in the property work carried out for us. We would strongly recommend CND Parker to all our business friends.